"Great Practice. Great Team Work."

Last week, I accompanied my uncle (who is registered at The Princess Street Practice) to an appointment at a clinic run by King’s. Unfortunately, when we arrived we were told his appointment had been cancelled (this also happened last year with an appointment at Guy’s). No one could understand why the appointment had been cancelled and neither I nor my uncle had received any notification of such.

I called reception at Princess Street Practice (as I had done on the previous occasion) and asked for clarification. The receptionist quickly contacted the relevant practitioner, who then spoke directly to the person at the clinic. After a significant amount of time and effort the problem was sorted and my uncle was seen.

Why are appointments being cancelled? It causes such a terrible waste of time all round.

I would like to add that I care for my 87 year old uncle and am pleased to say that thankfully, I have found the receptionists at Princess Street, attentive and able to resolve issues I have presented, in a professional and caring way. The above scenario is just one example. They liaise well with the doctors and in-house pharmacist who I have also found to be helpful and generous with their time. It’s a great team!