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"cant get rid of you quick enough"

About: Family Doctors

Me and my wife was at Wootton medical center for nearly 30 years and my 2 children 23 and 19 years from birth. We lived 6 minutes from the surgery and have just moved to our new house that is 5 minutes from the surgery. The surgery have given us 30 days to find another surgery as they say we are no longer in their catchment area. We went on the NHS website and Wootton medical center is our nearest surgery. The next nearest one is 20 minutes away with the chance of heavy traffic and in fact have to pass Wootton medical center to get there. When we explained this to the staff at Wootton medical center they had their usual unhelpful attitude. I say this as they are the same with medications required, they would rather let you run out of essential heart medications that be helpful. I would advise avoiding this medical center at all cost as you are seen as disposable to lighten their workload. Thus said when we came to this surgery years ago it was very good and the main Dr was excellent. He unfortunately retired and this is when it went downhill. I for 20 years provided this center with a service agreement as I am a gas engineer and also worked at the homes of many of the staff even this didn't save me from the chop. Be warned.

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Responses

Response from Wootton Medical Centre last week
Wootton Medical Centre
Submitted on 08/05/2024 at 10:04
Published on nhs.uk at 10:04


Dear Patient. Thank you for your feedback. Please be assured that we take all patient feedback very seriously. We do understand that you prefer to continue being a patient at Wootton Medical Centre, however as your address is outside of our catchment area, you will be required to register with an alternative GP. The catchment population is increasing, and for patient safety and demand, we are unable to provide a safe service to patients outside of our catchment area. We will have informed you that you will be deducted from our practice 30 days from the date of the letter sent to you. For further information in registering with a new GP, please visit the NHS website at https://www.nhs.uk/

Unfortunately, as you have not provided any details, please contact the practice directly on 01604 709922 to discuss this matter further

Yours faithfully

Lisa Marotta

Practice Manager

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