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Ensured that it was a pain free experience

Posted By Debby829

"Ensured that it was a pain free experience"

About: Royal Cornwall Hospital (Treliske) / Breast surgery

(as the patient),

I have just been for a routine mammogram and I have to say that although I was absolutely dreading it, it went much better than expected.

Invited to attend, I reluctantly made an appointment, which was offered at the unit in Wadebridge. I have had several before and they have all been quite painful.

This time however, no pain. Katie, who carried out the exam was brilliant, put me at my ease and explained everything. She ensured that it was a pain free experience. Thank you.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust last week
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/05/2024 at 12:23
Published on Care Opinion at 12:23

Dear Debby829

Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here.

I am so pleased to read that your mammogram procedure went better than you expected and that it was painless compared to ones you have had in the past. I am glad that you were put at ease and that everything was explained to you.

I am writing to you as a member of the Patient Experience team, but I will ensure your kind words are passed on with a special mention to Katie through our Learning From Excellence scheme.

Thank you, again, for taking the time to share your feedback with us.

Thank you

Megan

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