After visiting your surgery today I was appalled at the way your receptionist spoke to the patient in front of me. She was extremely rude to the elderly lady & berated her for missing an appointment she didn’t know she had. Then when I asked about an appointment after requesting my details she told me I had to do an Econsult tomorrow morning. I don’t know why she needed my details when she wasn’t going to provide any helpful I formation. When I said I had been trying to book an Econsult she started shaking her head and basically accused me of lying by telling me that the number of Econsults that had gone through that me. She was was again extremely rude. If this is what ‘high quality excellent service’ is then I I hate to think what bad service is. I am arranging to move surgeries as this one is definitely not one I want anything further to do with.
"Rude receptionist "
About: Knoll Medical Practice Knoll Medical Practice Orpington BR6 9JL
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