"Not good"

I took my dad to the Willesden eye clinic. It's a first time going there. The nurse didn't introduce herself and when I asked her are you doing to the examination now and her response was this is why you are here rudely. The reason I asked her was because we came 20mins early. while examining my dad she kissed her teeth few times and she was very unpatient and very rude. When I asked if everything is OK with dad, she nooded her head but no response