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Disgraceful 6.5 Hour Wait In A&E

Story from nhs.uk

"Disgraceful 6.5 Hour Wait In A&E"

About: Ipswich Hospital

Called 111 who advised to go straight to A&E and booked a slot. Arrived on time to an uncaring attitude from overwhelmed staff.

Triage was not private as was carried out in a public corridor near the reception desk for all to hear-breaching patient confidentiality!

Waited and waited in considerable pain which fell on deaf ears. Staff were beyond slow, uncaring, unhelpful and quite honestly couldn’t care less.

6.5 hours after entering A&E I was finally seen by a doctor who was dismissive and advised to ask my GP for a scan. I advised politely of the wait time and why he couldn’t send me for one, his response “this is the A&E dept, not ultrasound “ Absolutely disgraceful response!! Complete waste of time, no sleep and an awful experience.

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Responses

Response from Patient Experience Lead, East Suffolk and North Essex Foundation Trust last week
East Suffolk and North Essex Foundation Trust

Submitted on 17/04/2024 at 10:24
Published on Care Opinion at 10:24

Many thanks for taking the time to let us know about your recent experience in A&E at Ipswich Hospital and I am sorry that this was not as expected. I have forwarded your comments onto the A&E Matrons for their attention and to share with their wider team. We would like to look into this further but need some more information from you, could you please give me a call on 01473 702101 so we can gather this. Thank you - Steve Bruce, Patient Experience Team

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