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Wrong Dr for Appointment

Story from nhs.uk

"Wrong Dr for Appointment "

About: Beversbrook Medical Centre

After waiting a month for an appointment I arrived to find that the Dr my appointment was booked was unable to give me the required treatment. Despite the surgery being aware of the reason for the appointment. In fairness the surgery have found me another appointment within 72 hours to prevent me having to wait further weeks.

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Responses

Response from Beversbrook Medical Centre last week
Beversbrook Medical Centre

Submitted on 18/04/2024 at 08:40
Published on nhs.uk at 08:41

Dear Patient, We are sorry to hear about the inconvenience you experienced with your initial appointment, and we apologise for any frustration it may have caused. We are pleased that we could promptly reschedule you to ensure you receive the necessary treatment without further delay. Your well-being is important to us, and we appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager

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