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Going round in circles to get CT scan results

Story from nhs.uk

"Going round in circles to get CT scan results "

About: The Royal London Hospital

Got referred by GP for Urgent Suspected Cancer 9/3/24 - called back from Hospital on 17/3/24 and had CT scan on 21/3/24. Since then (posting this review 16/4/24) heard nothing about any results. GP surgery said for me to chase up, hospital said for GP or consultant to get results, and nothing happening.

I have an appointment on 2/5/24 at Lithoytipsy related to this 'Urgent' issue and am wondering if it is worth going, as will I, the patient, ever be kept informed.

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Responses

Response from The Royal London Hospital last week
The Royal London Hospital

Submitted on 16/04/2024 at 14:47
Published on nhs.uk at 14:47

Dear Patient

Thank you for your feedback. We are sorry and disappointed that the standards we aspire to at Barts Health NHS Trust, has fallen short. May we suggest that you liaise with the Access Issues Resolution Service (AIRS), this is a team that supports patients with queries such as the one you have raised. You can contact them on Tel. No: 0207 767 3205 or 0345 60 299 06 (Mon-Fri 08:30-17:00 Excl. Bank Holidays), please ensure that you have your hospital or NHS number to hand when making contact as this will make it easier to locate your information on the system.

Once again, we apologise for your experience.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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