"Beyond useless"

This practice is terrible. They consistently are unable to give appointments when needed, even for a 9 month old baby. We had to ring 111 to get an appointment in Cheltenham. We were told during the appointment that if our baby's temperature increased we should phone our GP and get an appointment there. They refused us one and we had to plead to get seen. When we finally did get our baby seen they were prescribed antibiotics, we had been asking for an appointment for over a week so had they been prescribed a week ago she may have been well by now. The rigmarole of actually being able to collect the prescription was another escapade made all the more difficult by the utter useless reception staff. Avoid this place at all cost!!!