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"Impossible to get an appointment"

About: Bideford Medical Centre

The one the day booking system requires you to be available on the day at 8.00am, it is shut by 9 am many people have to work so cannot log in at this time. my work schedule means i need to plan an appointment, I cannot just drop work to attend on a day at a none specified time.

you cannot complain or contact the surgery in any way except write a letter. The process seems to be designed to prevent access to healthcare.

I have tried for two weeks, my health is deteriorating why I try to make an appointment. It would be much easier if I could make a fixed time. My doctor is only available two days a week as it is

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Responses

Response from Bideford Medical Centre 6 days ago
Bideford Medical Centre
Submitted on 23/04/2024 at 10:49
Published on nhs.uk at 10:49


Dear Bryan,

I am very sorry to read that you are frustrated with the system, I would like to help you and also investigate the circumstances surrounding these issues. Please contact me via email at bideford.systmone@nhs.net with further details so I can do this for you.

Kind regards

Zoe Smale

Operations Manager

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