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"Above and beyond what anyone could have expected"

About: University Hospital Hairmyres / Care of the Elderly (Wards 13-16)

(as a relative),

My dad was made end of life in March of this year. We had lengthy discussions as a family with my dad a while ago about what he wanted when the time came.

He developed sepsis and after discussion with medical staff, my dad was made end of life.

Unfortunately my dad fought very hard and did not pass until early April.

However, the care and compassion shown by every single member of staff in ward 15 of Hairmyres Hospital was above and beyond what anyone could have expected - and this was not only for my dad.

They allowed my brother and myself to stay with my dad 24 hours a day until he passed. They never made us feel a nuisance or additional burden, and could not have done enough for us.

It was such a horrendous time for my family, but the staff in ward 15 made that time a little easier.  We will always remember this and be so grateful.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 23/04/2024 at 17:18
Published on Care Opinion at 17:18


picture of Jennifer Montgomery

Dear Helen123,

Thank you for sharing your experience of University Hospital Hairmyres, Care of the Elderly.

Please accept my condolences on the loss of your dad.

I am glad to hear that your dad received excellent care and compassion form our staff at the end of his life, and this support was extended to you and your family. I can only imagine what a difficult time this would have been for you all and I am so pleased that the staff made it a little easier for you.

I will pass on your kind words and feedback to the whole team who I am sure will take great pride and get a real boost in hearing it.

Sending you all light and peace during this difficult time.

Kind Regards,

Jenni

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