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"From admission to discharge I had excellent care"

About: Forth Valley Royal Hospital / Day Surgery Forth Valley Royal Hospital / Orthopaedics Forth Valley Royal Hospital / Theatre & Recovery

(as the patient),

I had surgery to my shoulder in the Day Surgery Unit.

From admission to discharge I had excellent care.  I was a bit apprehensive about the procedure but the staff all put me at ease from the moment I arrived on the ward.  Would like to give a particular mention to the staff on the ward, Joanne, Nicola, Jodie and Susan, who gave me the most excellent care and put me at ease. Absolutely nothing was a bother to them.  They really do an amazing job!  It makes a huge difference to someone when they are nervous and I want them to know it means a lot. Sorry if I have forgotten anyone.

I would also like to say that my anaesthetic team were absolutely fantastic.  Cannot praise them enough. I was overly nervous about the nerve block before the surgery.  Peter was my anaesthetist and he could not have been more understanding. They totally put me at ease, making the whole experience pleasant from start to finish, making sure I was totally relaxed all the way through the procedure. He was very patient with me and nothing was a bother, and I just want to say a big thank you to him and his colleague, Gareth I think his name was, who was equally fantastic, caring and understanding.  Both brilliant at what they do.  

Last but not least, thank you to Carol who was my recovery nurse.

Everyone of you made my hospital experience a good one and would like to thank you all, you are all great at what you do.

Thank you.

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Responses

Response from Mandy Clark, Senior Charge Nurse, Ambulatory Care/Day Surgery, NHS Forth Valley 5 days ago
Mandy Clark
Senior Charge Nurse, Ambulatory Care/Day Surgery,
NHS Forth Valley
Submitted on 25/04/2024 at 08:07
Published on Care Opinion at 08:07


Dear JoolsM

Thank you so much for providing feedback on your recent stay in day surgery, I am delighted to see everything went well for you and staff were able to relieve your anxiety about going for your surgery.

I will pass on your lovely comments to all staff but especially those you have mentioned.

Wish you well in your recovery

Kind regards

Mandy and DSU team

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