"Above and beyond "

My son was admitted into hospital again after an acute illness. He was unfortunately in over his birthday. Every single staff member in that practice ensure they went above and beyond to treat my son with empathy, kindness and professionalism. Their reassurance to him and to us was exceptional and they ensured not one moment of his birthday was a miss. The donations that they have received is incredible just so they can make sure no child misses out. He received lots of wonderful new toys and teddies, as well as smiles all around. This was our second visit within two months where I also had to stay with him at night. They ensured we were equipped with anything we needed and looked after me as his parent also. Couldn’t be without this service as I had a daughter at home waiting for me, there’s no way I could staying in another hospital as well as trying to be there for my daughter.