"Excellent service until today"

I have lived here 11 years using your service and have always found both the staff and doctors to offer excellent service. That is until today I came in fora blood test today at 9.10 with the nurse, I was greeted by a very friendly reception team. The nurse on the other hand was very unfriendly, Firstly there was no eye contact, didn't say hello, good morning, nothing and then took my blood and I left, didn't speak the whole time I was there. Found her to be quite surly, very unwelcoming. Needs a lesson on how to show a little compassion.