"Professional and personal service"

Though I was not looking forward to going to A&E on a Saturday evening, my experience was entirely positive - staff were very friendly and supportive, and the treatment offered by the doctor in that department was very professional and effective. Overall, in spite of the pressures of their jobs, the whole team presented as calm, competent and cohesive - very impressive and a credit to the hospital and the wider NHS. Please pass on my thanks to all the team and to the attending doctor in particular.