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My late mother’s care

Posted By Ruby027

"My late mother’s care"

About: Fife Community Services / Hospital at Home Fife Community Services / Integrated Community Assessment and Support Service Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Mum fell and broke her hip. After a short spell in hospital she was discharged under the care of the Hospital at Home and ICASS teams.

The care and attention Mum received was absolutely first class.

She was re admitted to hospital with breathing difficulties before being released after a few days.

Unfortunately Mum’s condition deteriorated and after being rushed to Victoria Hospital she sadly passed away.

The carers who looked after Mum were brilliant, any problem that arose they managed to sort out quickly, without causing us any undue stress.

The Paramedics who attended were also excellent.

They dealt with the situation calmly and professionally and even took time to seek us out and offer condolences after Mum passed away in hospital.

Unfortunately, I can’t remember names, but I would like to thank the whole team for the excellent care and attention we received.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last week
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 18/04/2024 at 09:59
Published on Care Opinion at 09:59

Dear Ruby027

Thank you for sharing your story.

Please accept my condolences for the loss of your mum. It must be such a difficulty time for you.

When you are ready, if you would like me to trace the paramedics and pass on your thanks may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mum's name and the date and address we attended.

Take care.

Kindest regards

David

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Response from Integrated Community Assessment Support Service Manager, Community Care Services, Health & Social Care Partnership last week
Health & Social Care Partnership

Submitted on 18/04/2024 at 10:51
Published on Care Opinion at 13:08

At what must be a very difficult time for you I can only thank you on behalf of the teams for your lovely words. I am so sorry for your loss but appreciate you expressing your gratitude to our services. I will make sure this is shared with all the ICASS staff.

kindest regards

Jill Dow

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Response from Carol Galloway, GNEF Hospital at Home Team Lead, Community Care Services, Health & Social Care Partnership last week
Carol Galloway
GNEF Hospital at Home Team Lead, Community Care Services,
Health & Social Care Partnership

Submitted on 18/04/2024 at 10:58
Published on Care Opinion at 13:08

On behalf of the Hospital at Home Service, thank you for submitting your story. As one of the Hospital at Home Team Leaders I am pleased to hear that you had a positive experience with our service. The Teams strive to provide a high level of care at all times so they will be very pleased to know you were happy with the input they provided for your mums care and treatment. I am sorry to hear that your mum passed away but glad that you found some comfort and support from the services involved. Once again, thank you for taking the time to submit your story.

Kind regards,

Carol Galloway

Team Leader

GNEF

Hospital At Home

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