"Helpful staff"

I visited the hospital yesterday for a blood test, an ECG and an X-ray. At reception, there had been a slip-up about the date of the X-ray but the Eltham Medical Practice receptionist quickly corrected it so that I could have all three procedures in the same visit. It was obvious that there was a lot of building work going on because of the hospital’s development, and procedures were in different places but all the staff were helpful and guided me to the right place, often stepping when it was obvious I was puzzled - they didn’t wait to be asked. Everyone was friendly - I could see that other patients were being given the same help and guidance, so we are all really cared for. This move to more local community care is plainly part of the way the NHS must develop and change because of the awful pressures you are all under, and I wish you all the best in all this change! Thank you!