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"Speedy service"

About: Whipps Cross University Hospital

Attended on Sunday night (around 10.30pm) after being in alot of pain with my throat, was seen and out in 2.5 hours which was brilliant considering how full the waiting room was! I wasnt entirely sure if coming to A&E was appropriate but I was in alot of pain. The doctor I saw was kind, listened to my concerns and validated them which was really important esp when you're a patient unwell and worried. He explained things incredibly well and I felt really listened to esp after a slighty underwhelming 111 call & 4 days of no sleep! Just wanted to highlight how great the A&E dept was and to thank all the staff for a great experience!

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Responses

Response from Whipps Cross University Hospital last week
Whipps Cross University Hospital
Submitted on 16/04/2024 at 08:15
Published on nhs.uk at 08:15


Dear Veema

Your positive feedback regarding your time in the Emergency Department at Whipps Cross Hospital is greatly appreciated. We are pleased that you felt listened to, received commendable care, and was treated with compassion and kindness. We will ensure that your kind words are shared with the team who we know will be very happy to receive your comments.

Best wishes

Central Complaints Team

Barts Health NHS Trust

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