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Welcoming and reassuring practice

Story from nhs.uk

"Welcoming and reassuring practice"

About: The Arnewood Practice Milton Medical Cen

I visited on the 12th for a routine smear test which can sometimes be a daunting appointment. I was met by a very cheerful and reassuring nurse I was instantly relaxed and the procedure the most comfortable one I have ever experienced. Whilst waiting for my appointment I noticed how welcoming and warm the receptionist was to every patient giving each the time they needed. Difficult times within the NHS but for my recent trips I have received excellent care from my surgery and this is very reassuring .

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Responses

Response from The Arnewood Practice Milton Medical Cen last week
The Arnewood Practice Milton Medical Cen

Submitted on 16/04/2024 at 08:55
Published on nhs.uk at 08:55

Good Morning Mrs Charlwood, Thank you for your feedback. I am glad that your experience at Arnewood was a positive one. We do try to create a warm welcoming experience to our patients. I will pass on your comments to our staff. Kindest Regards Stacey Adams Operations Manager

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