"Wait was ridiculous"

About: Glasgow Royal Infirmary / Minor Injuries Unit Glasgow Royal Infirmary Minor Injuries Unit Glasgow G4 0SF

Posted by HarveyBoy (as a parent/guardian), last week

Took my son to A&E in the evening as he required stitches to his hand. Staff nice enough but wait was ridiculous left department at 4am
Don’t understand why there can’t be practice nurse or doctor constantly seeing to patients with minor injuries. This would really help with waiting times and free up doctors for more seriously sick patients.

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Responses

Nicole McInally

Patient Experience and Public Involvement Project Manager, PEPI,

NHS Greater Glasgow and Clyde

Submitted on 25/04/2024 at 16:13

Published on Care Opinion at 16:13

Dear HarveyBoy
I am sorry to hear about your son’s accident. The department is extremely busy and I apologise for the long wait. I am not sure what time you attended the Department, but there is a Minor Injuries Unit at Glasgow Royal Infirmary which is open from 9am to 9pm. This Unit is led by Emergency Nurse Practitioners who can give you access to health information, advice and treatment. Treatment includes being able to arrange x-rays if required, apply plasters or splints and stitch and dress wounds. We have also developed a virtual care service, called the Flow Navigation Centre. This can be accessed through 111 and can provide reassurance and home care options while also providing access to booked slots at a Minor Injuries service to help avoid lengthy waits for care. You can find out more about this service here.
https://www.nhsggc.scot/your-health/right-care-right-place/virtual-accident-emergency-ae/
I hope your son’s hand is healing well.
Best wishes
Nicole

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Deborah McCoach

Interim Lead Nurse, Emergency Care - North Sector,

NHS Greater Glasgow and Clyde

Submitted on 25/04/2024 at 16:22

Published on Care Opinion at 16:22

Dear HarveyBoy
Thank you for taking the time to provide us with your feedback. Sorry for the delay in responding to you. If you would like to send me an email with your contact details to discuss. My email is debbie.mccoach@ggc.scot.nhs.uk
Thank you Debbie McCoach
Interim Lead Nurse

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Update posted by HarveyBoy (a parent/guardian) 5 days ago

Thank you for the reply it was helpful
we arrived approximately 21.30 and left the department approximately 4am

Deborah McCoach

Interim Lead Nurse, Emergency Care - North Sector,

NHS Greater Glasgow and Clyde

Submitted on 26/04/2024 at 12:14

Published on Care Opinion at 12:14

Thank you for further update. Apologies can I update my email address. Should you wish to contact it is deborah.mccoach@ggc.scot.nhs.uk

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