"Anima not for housebound vulnerable patients "

I cannot praise the professionisn of staff and helpfulness of staff at reception

I'm housebound in my 60s and I can't cope with this nrw system. I am incapable of talking or doing much before 1pm and everytime I need to arrange a telephone consultation their capacity is full. I really struggle with the form and just end up giving up

I'm someone who should have more contact but this system is putting me off having any contact

I do get UTI and become confused. Before Anima I would ring reception and I would talk to duty who would sort out a prescription for antibiotics plus urine test. If I have to negiotate 111, I couldn't do it...and would become more confused.

Worried I was told by receptionist to ring reception and see what can be done. This doesn't fill me with confidence.

I do miss their econsult system and find the NHS app for repeat prescriptions work well

But what's the point of ringing 111 or go to a&e or to be told to come in..if I am trapped on the first floor

I worry about other vulnerable housebound and disabled patients including people with mental health issues

There are always jokes about GP receptionists but this surgery staff are great. They hold an important link between patients and medical staff

I used to trust this practice but do think I need to look elsewhere....I don't feel safe