"Trust is gone "

I no longer feel confident in trusting the care from this practice. Trying to make contact is a challenge, if you ever try to have an opinion on your care/treatment you are shot down via reception such as today 15th April where a simple question about a message received was met with just a repeat of said message, a lie about a contact attempt and the phone call ended on zero confidence. Needless to say I am now convinced I should be looking for alternatives.