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Rubbish customer service

Story from nhs.uk

"Rubbish customer service "

About: Market Harborough Med. Ctr

Phone lines are always busy waiting times of over hour, call in the evening offered first appointment for 6th June today is 15/4/24, have to call at 8am and cannot get through as is always busy. I have to go to work at 8am and its not urgent just need to speak with my GP regarding problems and medication

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Responses

Response from Market Harborough Med. Ctr 2 weeks ago
Market Harborough Med. Ctr

Submitted on 29/04/2024 at 13:35
Published on nhs.uk at 13:35

Dear Patient

Thank you for your feedback. We apologise for the problems you have experienced when calling the surgery. We have now implemented a new phone system which we hope will make your experience of calling the surgery better. Some queries patients' have can be answered by contacting the surgery using the 'Contact Market Harborough online' via the website at www.mh-bp.co.uk. We are recruiting more clinical staff to increase are appointments offering.

Again thank you for sharing your feedback and this will be shared with the whole practice team.

Kind regards

on behalf of MH&BP

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