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"Impossible to get an appointment "

About: Thornley Street Medical Centre

I have been trying to get an appointment with a Dr on and off for months. Eventually I give up and then I try again but it is impossible to get an appointment with a Dr at this surgery. All appointments are taken at 0800, which seems to be a "service" run on pot luck. I was invited to book an appointment online and was offered 2 slots in 2 weeks time but they were both taken by the time I tried to book which was within 20 minutes of receiving the invite. I rang the surgery and luckily, was not greeted by the usual rude and uncaring receptionist. I was offered an out of hours appointment at another surgery, (never been offered that before), I received a text message confirming my appointment. I was genuinely delighted. I left work in Birmingham half way through a 12 hour shift on Saturday to attend this appointment, only to find out that it had not been booked. I give up. I have raised my concerns with this surgery before and nothing changes. This practice is dangerous and is putting my health at risk. I have not got the time or the energy to take my concerns to the CQC. I strongly suggest that this surgery does not take on new patients because they cannot look after the patients they have. I have changed my GP today, they cannot possibly be worse.

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Responses

Response from Thornley Street Medical Centre last week
Thornley Street Medical Centre
Submitted on 22/04/2024 at 13:41
Published on nhs.uk at 13:41


Thank you for raising this issue with the practice and we are sorry you have felt the need to go to another GP. If you would contact the surgery and speak with the Branch manager directly we would like to offer you an explanation and an apology into the reasons why you have been having difficulties making an appointment or getting through on the telephone

We acknowledge that there is a high demand for appointments, we have a flexible appointment system for booking appointments with a number of different types of appointments which includes advance booking and releasing routine appointments on the day, along with telephone consultations.

Please call the surgery on 01902 688500

Thornley Street Surgery

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