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Terrible experience

Story from nhs.uk

"Terrible experience"

About: University Dental Hospital Of Manchester

Had to travel a long way to this establishment. As my son with additional needs and autism, had an appointment at 9:30 today. The appointment got cancelled while I was in there at around 9:10. That is really unsettling for a child with autism and additional needs. And very unprofessional. Wasted the whole morning an £40 in taxi fares. Horrible experience.

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Responses

Response from University Dental Hospital Of Manchester 2 weeks ago
University Dental Hospital Of Manchester

Submitted on 15/04/2024 at 14:10
Published on nhs.uk at 14:10

Thank you for taking the time to give your feedback on the NHS website.

We are sorry that your sons appointment was cancelled at very short notice, which must have been very frustrating and upsetting considering the circumstances. We would like to apologise because this is not the standard of service we aim to offer.

Please contact 01612765533 with your previous appointment or NHS number to hand and we will rebook your sons appointment as a matter of priority.

We would like to look into your concerns more deeply in order to be able to make further improvements to our services. We take all issues surrounding patient care very seriously and would like to hear about your experience from you directly. If you are not satisfied with our response, you can contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00032 they will be able to discuss this with you.

Sasha Khosah

Patient Experience and Engagement Officer

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