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"The staff here are really attentive and caring"

About: Forth Valley Royal Hospital / Cardiology

(as the patient),

I visited Cardiology Dept at FVRH, Larbert. My appointment was 09.15 am. I arrived for 09.00 and was getting BP checked within minutes. The staff here are really attentive and caring. (Debby & Liz).

I was introduced to Julie who listened to all my issues and concerns, she then talked me through what she thought and explained the next step for me which is a heart scan. Julie was clear, concise and honest, she put my mind at ease, a true professional. I felt totally comfortable with all she told me. 

This is my first visit to Cardiology at FVRH and if first impressions are anything to go by, they should be very proud of how smoothly their department operates. 10/10.

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Responses

Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley 5 days ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 25/04/2024 at 10:46
Published on Care Opinion at 10:47


picture of Catherine Labinjoh

Dear CWJ61

Thanks so.much for letting us know about your visit to Cardiology. Your 10/10 is very much appreciated! I'll be sure to share this with our staff all of whom will be thrilled to hear that we achieved this high standard of care - I know everyone in the team strives for this every day.

I'm glad to read you were seen on time as we know this really matters to patients. And I'm delighted that you gor the information you needed in a way that seems to have made sense for you. That's just great.

Thanks again for your feedback.

Catherine

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