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Care Opinion

Everyone was so friendly and welcoming

Posted By silverwaregq63

"Everyone was so friendly and welcoming"

About: Paediatrics / Oak Ward

(as a parent/guardian),

My husband and I were away on holiday in Spain when our son became unwell with suspected appendicitis.

My mum acted quickly and he was referred to PAU then admitted to Oak ward. Staff were so kind and caring towards my Mum and our son in the knowledge we couldn’t be with him.

On our return they were very efficient, informative, kind and caring towards our family. Our son had surgery and the process was so smooth and efficient, I almost couldn’t believe it.

There was a lovely ward Sister called Ally I think (I’m not good with names), she could not do enough for us, also Emmanuel the HCA was so attentive and recognised my emotions. He gave me his time just to talk.

I would also like the recovery nurse, who I think was called Caz, to be recognised for being so lovely. I had arrived home from holiday gone straight to the hospital and before I knew it I was waiting in a corridor for our son to come out of theatre, exhausted, emotional and scared. She made me feel so welcome and reassured, she had the best bedside manner, it made me proud to be a nurse myself.

We returned to the ward and everyone was so friendly and welcoming, it made a really scary time so much more pleasant.

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Responses

Response from Angela Giles, Ward Management Team PA, Children's unit, Somerset Foundation Trust last week
Angela Giles
Ward Management Team PA, Children's unit,
Somerset Foundation Trust

Submitted on 17/04/2024 at 15:32
Published on Care Opinion at 15:32

picture of Angela Giles

Dear silverwaregq63

Thank you so much for taking the time to write to us regarding your recent admission to the Children's unit with your son.

We always strive to give the best care possible not only the the children and young people that need to come into hospital, but to their families also. Its so lovely to hear that you, your son and your mum were so well taken of.

We know how scary it can be for the whole family when a child needs surgery and I hope that your son is recovering well.

I will of course pass on your lovely message to the whole team here on Paediatrics, and I have also sent a copy to Caz's line manager to pass your thanks on to her as well.

Thank you once again for your kind words

Kind regards

Ang Giles

Paediatric Ward Management Team PA

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