This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The staff were so friendly and helpful"

About: Vale of Leven General Hospital / Medical Assessment Unit (MAU)

(as a service user),

I received excellent service/care for treatment of very low iron levels and low haemoglobin.

Within an hour of my 1st visit I had my 1st iron infusion up and running and was home in less than 2 hours. I then returned the following week for my 2nd infusion which was already arranged (iron infusion ordered and prescribed) and I was taken straight away and out of the department within 45 minutes.

The staff were so friendly and helpful. As an NHS worker myself I work shifts, due to the speed and ease of both visits I didn't have to take any time off work as my visits were easily arranged around my work schedule.

What an excellent experience that I'm sure can be transferred to other treatments, saving patients either hospital admission or long waits for clinics.

Thank you very much MAU.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 22/04/2024 at 16:52
Published on Care Opinion at 16:52


picture of Kevin Torbet

Dear MAUhappypatient

Thank you for taking the time to leave us your feedback on Care Opinion.

I was pleased to hear the care and treatment you received from our staff was to a high standard and you felt well cared for.

It was great to hear you found the staff to be friendly and approachable and you were able to fit your appointments around your shifts. This must have been a huge relief.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k