"Absolutely appalling"

This practise is to use a well used term,"not fit for purpose". Who ever is responsible for management ought to be sacked. It is literally impossible to get an appointment without going through e consult and then waiting for a doctor to phone you back. What a waste of time and money rather than a 10 minute appointment. They try to refer you to A and E or 111 or 999. Surely the Primary care trust should decide how appointments are made, not down to the surgery to decide how you can see a doctor. No if's or but's. Just look at the reviews over the last 6 months, plus peak to people at this surgery who do not leave reviews but complain bitterly about this place