"The worse practice I’ve ever experienced "

This GP is the worst practice. Today they took 40 minutes to even answer the phone even though I was apparently number one in the queue. When they did the lady was extremely rude and had no telephone manners. I had to argue with her to get an appointment. 2 weeks being the closest she would offer. The appointment was a review of a long term illness and wanting to discuss medication. I was told that I can’t speak to a doctor even, I need to speak to a a different health practitioner. No! Just so so shocking.