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Care Opinion

Professional Care

Posted By Mike271

"Professional Care"

About: Ninewells Hospital / Accident & Emergency Ninewells Hospital / Acute Medical Unit (AMU)

(as a service user),

NHS 24 directed me to A&E at Ninewells (Dundee) Hospital. I had some heart pain and stiff jaw.

All the staff in A&E through to ward 15 were fantastic and professional. Some of the nurses excel in what they do through being kind and compassionate. The porter was really friendly despite his colleague being off and having to do more work.

Many of the nursing staff know just how to speak to different patients and make them feel taken care of.

Non-nursing staff helping in the ward were also really efficient and caring.

I just want to make sure they all know this and how grateful I am for their care and kindness.

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Responses

Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside last week
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside

Submitted on 16/04/2024 at 12:35
Published on Care Opinion at 12:35

Thank you for this feedback - sharing your positive experiences really does make a difference to the staff. I will make sure this is passed on to all the team - both clinical and non clinical staff in AMU (Ward 15). It is so nice for our porters and other non-nursing staff to be recognised for the contribution they make to patients.

I hope you are feeling better and recovering after your hospital stay.

Linda Nicol, Senior Nurse, AMU/SSM

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Response from Andrew Kinnon, ED, NHS Tayside last week
Andrew Kinnon
ED,
NHS Tayside

Submitted on 16/04/2024 at 12:38
Published on Care Opinion at 12:38

Dear Mike271

Thank you for taking the time to feedback about your recent experience - aspects which involved the Emergency Department Ninewells Hospital. I will share your lovely comments with the wider team which I am sure will give them a real boost.

I hope you are recovering well

kind regards

Dr Andrew Kinnon Co-Clinical Lead in EM

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Response from Andrew Kinnon, ED, NHS Tayside last week
Andrew Kinnon
ED,
NHS Tayside

Submitted on 16/04/2024 at 12:40
Published on Care Opinion at 12:40

Dear Mike271

Thank you for taking the time to feedback about your recent experience - aspects which involved the Emergency Department Ninewells Hospital. I will share your lovely comments with the wider team which I am sure will give them a real boost.

I hope you are recovering well

kind regards

Dr Andrew Kinnon Co-Clinical Lead in EM

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Response from Alan McIntosh, Portering Services Manager, NHS Tayside last week
Alan McIntosh
Portering Services Manager,
NHS Tayside

Submitted on 16/04/2024 at 13:28
Published on Care Opinion at 13:32

Thank you for taking the time to feedback about your recent experience in relation to the portering service which support our clinical colleagues within the ED at Ninewells Hospital. It is always good to hear that we have made a positive impact on the patient experience when attending the site.

I will share your comments with the team which I am sure they will appreciate. I hope your recovery is going well.

Alan McIntosh

Portering Services Manager

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