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"Under resourced"

About: Patford House Partnership

I went meeting some investigation of a health issue. This required, as a first step, a blood test. The Dr was helpful and booked me in for one but both of us were frustrated that the first appointment that could be afford was over two weeks away. On top of which they could only do it at a sister practice which is a 25 minute drive away. All the other appointments for such a simple and routine test were also only available at the same practice within the following month. If I did not drive there would be no way to get to this practice, as it is not on any public transport links locally. Therefore, it restricts the speed and quality of care available to patients. This must be due to lack of resource, poor management of it, or both. The other thing that could be done to relive this is for the Dr to take the blood themselves, as that would have taken less time than trying to book the appointment.

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Responses

Response from Patford House Partnership 2 weeks ago
Patford House Partnership
Submitted on 15/04/2024 at 15:35
Published on nhs.uk at 15:35


Dear Patient, Thank you for your review and sharing your experience with us. We apologise for the inconvenience you faced in scheduling your blood test appointment. Your feedback is valuable, and we are always working to address resource allocation and appointment availability to ensure timely and convenient care for all our patients. We appreciate your patience and understanding as we strive to improve our services. Kind Regards, Julie Taylor - Operations Manager

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