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"The extra mile"

About: Newquay Community Hospital

I was asked by treliske to have a new xray done locally at short notice ahead of my orthopaedic clinic appointment. Frustrating attempt at this with bodmin xray dept as I hadn’t been given a referral number and they refused to book an X-ray for me. Tried newquay xray next and the 2 ladies I dealt with were superb. Same referral number issue, but here they cheerfully took my number, sorted it out with treliske, and rang me back with an appointment for the following week, all within an hour. Ironically, they weren’t able to fit me in at newquay and she made my booking for bodmin! That’s what I call great service, and these ladies certainly went the extra mile. Thank you!

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Responses

Response from Priscilla Long, Patient Experience Officer, Patient Experience, Cornwall Partnership NHS Foundation Trust last week
Priscilla Long
Patient Experience Officer, Patient Experience,
Cornwall Partnership NHS Foundation Trust
Submitted on 17/04/2024 at 14:38
Published on Care Opinion at 14:38


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Thank you for taking the time to write your feedback. We are sorry it was not a good experience. However, the X ray department falls within the Royal Cornwall Hospital Trust, Treliske and we will ensure they receive your feedback.

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