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"Nurses have been exceptionally caring and sympathetic"

About: University Hospital Monklands / Medical Assessment Unit

(as a relative),

My mother is in her eighties, has advanced dementia and recently fell and had a half hip replacement. She has not responded well since this operation and was found unresponsive recently in her care home. My mother was transferred from the care home to firstly Monklands A&E and then on to MAU ward at Monklands.

She has received the most attentive care, the nurses have all been exceptionally caring and sympathetic to the needs of my wonderful mum and our family, I can’t thank them enough. My mum may not survive this but at least I know she is receiving the best care possible from nurses who are so friendly. 

The NHS seems stretched to breaking point I feel, yet the staff carry out their duties to the best of their abilities.

NHS staff always impress me with their compassion and skill set.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/04/2024 at 17:30
Published on Care Opinion at 17:30


picture of Jennifer Montgomery

Dear corridorst54,

Thank you for sharing your Mother's experience in University Hospital Monklands, Medical Assessment Unit.

I am so sorry to hear that your mother has not responded well following her half hip replacement. It must have been a very frightening time for you all when she was taken back into hospital from her care home. I am so pleased to hear that she is receiving the best possible care within the ward and that you and your family are also being supported. Although our staff are always very busy, they are dedicated and professional in their jobs.

I would be delighted to pass on your kind words and feedback to the whole team who I am sure will be very proud to hear your praise.

I send you strength during this difficult time and hope for the best for your mum.

Kind Regards,

Jenni

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