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"All staff were friendly, patient & professional"

About: University Hospital Ayr / Gynaecology

(as a service user),

I would just like to express my thanks to the ladies at the gyn clinic at Ayr Hospital. First off all I was delighted to be  given the opportunity to take up a last minute cancellation appointment before lunchtime.

The lady who called from appointments explained as much as possible what to expect & I was given the full leaflet on arrival too. I didn't have too long to wait before I was seen.

The doctor listened to my story, asked questions, took notes & told me exactly what was going to happen along with possible outcomes. All staff were friendly, patient & professional.

After my procedure the doctor explained all potential next steps & time frames involved. A really great comprehensive service that left me feeling like they were thinking about what was best for me as an individual. Thank you so much!

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Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran last week
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 16/04/2024 at 15:24
Published on Care Opinion at 15:24


Dear Happy122

Thank you for your message and sharing your experience with us. I am delighted to hear that you found the team supportive and clear on the treatment you were to receive.

I will ensure your message is passed on to the team and wish you the best for your ongoing health

Kind regards

Attica

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