"Awful experience. "

Visited for our 12 week scan. The lady doing the scan was nice but the rest of the experience was horrific. We were left for over one hour to meet the midwife so we went to check with reception and they looked confused as if they didn't check us in. Mistakes happen but to make this worse all the reception staff went off to lunch leaving us there with another member of staff who said she would help but then went missing afterwards and never came back to us. This is no way to to treat pregnant women. This is unacceptable and all avoidable. I would not recommend this service to family and friends. Simply put it is inadequate and for a pregnancy ward we felt there was lack of care or ownership. The place is clearly not managed well if mistakes like this happen and when they do nobody takes real ownership so whoever is leading this team needs to review this.

To make it worse....

The car park barrier was broken when we entered so on the way out we didn't have a ticket as on the way in the machine was not issuing them and the barrier was just in the open position. I went to meet and greet to ask for help and eventually they did help but firstly started making remarks like you should have come to us when you got here! I mean how do I know I am supposed to do that, I haven't been to this hospital for a long time and at Lister you don't use tickets anymore. Shouldn't they know the barrier is broken and made a plan rather than make me feel guilty for their faulty barrier? No apologies but rather acted like they did me a favour. This is supposed to be the meet and greet desk but we had no warm greeting and I feel like they may need support on customer service skills and there as I left feeling like I was being judged or trying to dodge paying for parking. Horrible service and what makes it worse is most of the time I paid for parking was for a midwife who didn't even turn up to see us.

A deeply stressful and avoidable experience. I would certainly not recommend this hospital. I felt like I was living in a faulty towers sketch.

There was no sense of any caring from the majority of people we interacted with.