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"Staff were positive and calm throughout"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

I arrived to A&E in quite a state with a head wound which was bleeding, swelling and a lot of bruising.

I was seen to quickly by a nurse who took my vitals and checked out the injuries. Following this I was sent for x-rays and throughout staff were diligent in checking in and testing for concussion.

The radiologist was very clear with their instructions when I was seen and the process of getting the x-rays was quick and smooth given the circumstances.

My x-rays were reviewed by the doctor who did not identify any fractures and prepared my wound carefully to be stapled closed. I was happy for a student to observe the procedure and the doctor did an excellent job administering the local anaesthetic and closing the wound. 

I was very pleased to be discharged following this with pain medication and a factsheet along with advice for monitoring a head injury.

Given the extent of injuries, I am very pleased to have had all this done in 5 hours and I would commend all staff I worked with for their positive and calm response throughout.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 24/04/2024 at 11:56
Published on Care Opinion at 11:56


picture of Kevin Torbet

Dear headqeuh39

Thank you for taking the time to leave us your feedback on Care Opinion.

I was very pleased to hear the care and treatment you received from our staff within the A&E and X-Ray Department was to a high standard and you felt well cared for after suffering a head wound.

It was great to hear you were seen quickly and your injuries were assessed and diagnosed in a timely and professional manner.

I have passed on your thanks to both teams who have asked me to thank you for your kind words. It really means a lot to the staff.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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