"Receptionist "

Today I have experienced one of the most dreadful encounters with a member of customer services. I have called 3 days ago to get a hold of an important prescription which they had assured me would be sent to the pharmacy. It wasn’t. Called again today to resolve the issue. The receptionist proceeded to be so incredibly rude and patronising cutting me off, laughing at my expense. They haven’t bothered to apologise for their behaviour or the major oversight with the prescription which they did not order for me. The receptionist was absolutely dreadful. I felt so incredibly belittled and frustrated, because as employees of the gp surgeries they should treat people with care and understand. In the grand scheme of things all I’m asking for is some manners and basic etiquette and wasn’t even granted that. I’m so incredibly disappointed and disheartened by this because it just exemplifies the major problems within this system. All in all no one cares about the patients. I truly hope something will be done about this as I am deeply appalled.