"Awful "

I don’t even know where to begin with this practice as every time I contact them it is hard work and a complete nightmare. But I will talk about my 2 recent experiences. First one I needed a same day appointment tried to call about 50 times from 8am and each time it said the lines were too busy and disconnected the call. So I walked down to the practice to be told to fill out a form and someone would get back to me within 48 hours and was told that the service was not for same day appointments with the doctor! I was told that if I need urgent treatment I should attend a&e which I told them I did not need to attend a&e. After a lot of effort I did speak to a helpful member of staff who did get me an appointment that day with a doctor. It’s poor it took all this time and faff to get to this point. The second experience was no better I rang up about 4pm on a Wednesday afternoon to book a future appointment for my daughter I waited over 30 minutes in the call queue and then when the receptionist answered I was told that they had no book ahead appointments available and to call back the following week! I actually feel sorry for the reception staff at this practice it must be awful working for such a poorly run service. Thankfully I don’t have much need to see the doctors but on all the occasions I have had to it has been an absolute rig-moral and it’s insulting when the receptionist think they know better than you about your need to see a doctor. I do have more experiences which have been similar to the above but if you want any kind of appointment at this practice then it will be hard work and you basically have to demand this and not allow the reception staff to fob you off.