"Incredibly frustrating"

I put in a request on the 27th March to be tested for a genetic condition that I know my father is a carrier of and my half sister suffers with. I am currently pregnant so want to know if I am also a carrier of this condition as my baby may be born with this.

On the 5th April I received a text message informing me that a telephone appointment had been booked for the morning of the 12th April to discuss this. On the 12th April I also called the practice for a telephone appointment regarding a completely separate issue.

When I received a phone call on the morning I was asked what the issue was so assumed that this was the call for the appointment that I made that morning. Late in the afternoon I realised that I had not had the telephone call to discuss being tested for a condition. I rang the practice and was told that the doctor "got their wires crossed" and that apparently that call was supposed to be for discussing the testing.

Either way, I should have had 2 telephone consultations on the 12th April and did not. I was told instead to use time from my face to face appointment the following week to discuss testing for this condition. I am sure that there won't be time to discuss two separate issues come my appointment next week.

I have waited two and a half weeks for a telephone call to "discuss" being tested only for it to not happen because I dared to be ill on the day and require an appointment.

Incredibly frustrating experience.