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Prompt and efficient service

Posted By knock29

"Prompt and efficient service"

About: Ards Hospital / Ards Phlebotomy Hub

(as a service user),

Blood samples at Ards Phlebotomy Hub

I've visited this facility over the past few years and on every occasion I have received prompt and efficient service from all staff members. If all NHS departments operated a service as quick and efficiently as this we would have no back logs!

Well done Ards.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust last week
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 16/04/2024 at 11:16
Published on Care Opinion at 11:16

picture of Conor Campbell

Dear knock29

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Ards Phlebotomy Hub.

It is great to learn that your quality of care and experience has been of the standard that we aspire to

I have shared your positive feedback to the team who greatly appreciate your kind words and are glad to know that their contribution has been so meaningful to you.

I hope that you keep well going forward.

Best wishes

Conor

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