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Very Frustrating & Stressful

Story from nhs.uk

"Very Frustrating & Stressful "

About: Vine Medical Group

As a person who has a full time job I fine the whole appointment booking experience very frustrating.

There is no easy way to get through and make an appointment.

After 2 days of trying I finally got to speak with someone and asked for a specific appointment with a Diabetic Nurse to discuss my treatment and some ongoing issues.

On arriving at the appointment I discovered I had been booked to see a HCA which was a waste of my time and hers.

I did manage to arrange the appointment I required but must wait 10 days to see someone.

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Responses

Response from Vine Medical Group last week
Vine Medical Group

Submitted on 22/04/2024 at 17:10
Published on nhs.uk at 17:10

Dear Keith,

Thank you for taking the time to give us your feedback.

I'm sorry you found booking an appointment difficult. If you send us your details to hiowicb-hsi.vinemedicalgroup@nhs.net I'd be happy to look further into what happened for you so we can try to prevent it in the future.

Kind Regards,

Vine Medical Group

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