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Switchboard chaos!

Story from nhs.uk

"Switchboard chaos!"

About: Samuel Johnson Community Hospital

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I’ve been trying to change appointments for my children at Samuel Johnson hospital. Easy? You’d think so! I’m on my 4th call now after being put through to child health, volunteers desk, opthalmology and back again to the volunteers section. I imagine i will receive a follow up letter saying we didn’t make our appointment…Please up the standards with regard to switchboard. Dreadful.

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Responses

Response from Samuel Johnson Community Hospital 10 years ago
Samuel Johnson Community Hospital

Submitted on 08/11/2013 at 16:23
Published on nhs.uk on 09/11/2013 at 03:00

We are really sorry to hear of the inconveniences you have experienced. The switchboard service at Samuel Johnson Community Hospital is not managed by Burton Hospitals; this service is provided and managed by South Staffordshire and Shropshire Healthcare NHS Foundation Trust. (SSSFT). Therefore please can we request that you contact SSSFT Patient Advice Liaison Service who will be able to take specific details of your complaint and investigate further. South Staffordshire & Shropshire Healthcare NHS Foundation Trust Phone: 01785 221469 or 221490, 221499, 221544 Email: pals@sssft.nhs.uk

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