"Consistently bad "

I have spent hours getting through to this surgery to make an appointments over recent months. Recently an appointment was made for a medication review, then I received a text reminder the day before. On the day no one called. Spent another hour getting through for a rude receptionist to tell me my appointment had been moved to 3 days later, no one had tried to contact me and it meant my medication would run out, as I’d already had one appointment cancelled due to sickness. Most (not all) of the receptionists are rude and give inconsistent information and don’t follow the same processes. You can give up talking to one, call back then next day and get a different approach from another. My most recent appointment was today on a separate matter. No one called again!