"Absolute Joke"

After completing an econsult for a ? water infection I was told to use pharmacy first; which I did on the same day to then be told by the pharmacist that due to my symptoms I should have been seen by a Dr the same day so there was nothing they could do for me, I then rang the surgery after waiting for 1/2 hour to then be told that I would need to do another econsult and explain in it about the pharmacy, I was then sent a text telling there were no appointments left that day to contact 111; no joy there as I could not get through! Therefore I completed a 3rd econsult and was told I would need to come to surgery do a wee sample then the Dr would look to see if I needed antibiotics, once I had done the wee sample the receptionist told me that the nurse had been messaged to come test the sample and that someone would be in touch, a bit confused as now I was day 5 of this pain and feeling of wanting to constantly pee; I was told that I did not need to wait, also the receptionist should be told that chewing gum whilst talking to patients doesn’t look very professional!

As you can understand I am very frustrated with the service that I got over the past 2 days, I have not used the GP service much in my life until recently and I find it all quite terrible

Where is the empathy?

The reception team always seem to have an attitude to patients, I felt as if I was a nuisance being at the surgery which is not how it should be

I myself work for the NHS in a clinic environment and if we treated our patients the way that I feel that I have been treated over the last 2 days we would have complaints galore!

It would be nice to feel respected when we visit the GP surgery as really we do not want to be there and I have still had no response about my wee sample at 17.00hrs

Regards