This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The whole process was very smooth and quick"

About: Outpatients Services / Eye Outpatients diagnostic unit [EODU] Royal Victoria Hospital / Neurology Royal Victoria Hospital / Ophthalmology

(as the patient),

I was recently referred to the ophthalmology department (eye casualty) in Belfast after a routine eye exam showed swelling of my optic nerve.

Although the diagnosis was unfortunate, the whole process was very smooth and quick and the staff all took very good care of me so I wanted to say thank you.

They performed lots of tests in a very quick timeframe and were very thorough and careful in their investigation to reach the correct diagnosis.

The nurses were very kind and helpful in the eye casualty department as well. I was nervous in particular for the lumbar puncture but Zone B and Rory were very patient with me. 

I do wish the car park was a little easier to access though! Took about an hour just to get in. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Natalie Wilson, Assistant Service Manager, Ophthalmology, BHSCT last week
Natalie Wilson
Assistant Service Manager, Ophthalmology,
BHSCT
Submitted on 16/04/2024 at 10:46
Published on Care Opinion at 10:46


Dear Aquarius2419,

Thank you for taking the time to provide feedback on your recent visit to our Eye Casualty Department. Thank you for highlighting the kindness and helpfulness of our staff. I will ensure your kind comments are passed on to the whole team.

Kindest regards,

Natalie Wilson

Ophthalmology Assistant Service Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k