"Rude staff and they are boring to do their jobs"

I been for my son which he had tonsils again and to check him for antibodies and to confirm it, I was waiting for my toddler 5 hours to have a check and in meantime he had a high temperature and I told to the receptionist can you check please his temperature and she told me is nobody here we are short staff. Once the Dr. See us the temperature it was 39.5 and he told me why you don’t ask from the reception to give you something for the fever and I told him I have ask and they was rude to me and he said I am sorry for that next time take with you people to have it with you otherwise they leave you there without anything. Probably you will need some evaluation.