"Poor reception"

I just walked half a mile in the lashing rain to pick up a registration form. The NHS website clearly stated that I would not be able to enrol online and that one could get a form at the surgery. The receptionist declined to give me a form and said that I had to fill in the online form! I feel that the reception I received was all about what I could do for the surgery rather than what they could do for me. After 20 years of not using a GP I was left wondering what it would be like if I needed urgent help and not just an eye referral..