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"Emergency surgery"

About: Antrim Area Hospital / Accidents & Emergency Antrim Area Hospital / Intensive Care Unit

(as a service user),

I was admitted to Antrim Area Hospital in January 2024 with a bowel obstruction. There were no beds available in the surgical unit and I spent three days in the observation unit in ED. I do not remember much of my care at this point as I have developed delirium. On the third day I was rushed for emergency surgery, my blood pressure dropped during surgery and my oxygen levels dropped. I was admitted to the intensive care unit. My family sat at home trying to get through to the surgical ward to find out if I was out of theatres yet, but there was no answer. Finally my family found out I was in the intensive care unit, they were obviously very distressed by this and moreso as the surgeons had not phoned to say the surgery had gone well but that my body was not reacting well to being sedated. When my family asked the surgeons the next day why they hadn't contacted my next of kin the surgeon said that they should have finished at 18:00 that day but didn't get left until 21:00. I find this appalling, the surgeon took me to theatres and although my care was handed over to the intensitives upon admission to the intensive care unit I feel the surgeons should have informed my family of my admission to the intensive care unit. Apart from this huge oversight on the surgeons part, standard of care from all other professionals was great.

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Responses

Response from Sarah Arthur, Patient Client Experience Facilitator, Patient Experience, Northern Health and Social Care Trust last week
Sarah Arthur
Patient Client Experience Facilitator, Patient Experience,
Northern Health and Social Care Trust
Submitted on 18/04/2024 at 14:51
Published on Care Opinion at 14:51


picture of Sarah Arthur

Dear Parker87,

My name is Sarah Arthur (Patient Client Experience Facilitator) I am posting this response on behalf of Colin Meneely, (General Manager of Surgery).

"My name is Colin Meneely, I am the General Manager for Surgery in the Northern Health and Social Care Trust. I am very sorry to read of your experience of ill health and delirium, it must have been a very frightening and stressful time for both you and your family. I am sorry your family were unable to get an answer to their phone call to the ward and they did not receive an update from the surgeons following surgery, this must have further exacerbated their worry and stress.

I will share this story with the surgeons for reflection and learning.

I am pleased to hear that despite your experience with the surgeons, the standard of care from other professional was great.

I hope you are recovering well."

Best wishes,

Colin

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