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"They both made me feel at ease the whole time"

About: Raigmore Hospital / Radiology

(as the patient),

Having an MRI to diagnose MS.

This was my 1st time having a mobile MRI scan. I was absolutely petrified due to being claustrophobic. As soon as I walked in I received a very warm welcome by the 2 men that were working there. They were smiley and didn’t rush me as they knew that I was nervous.

One of the men explained to me what he was putting over my head/neck and that made it less scary as I wasn’t left wondering what it did and why it was there. The other man spoke to me through headphones the whole time I was in the scanner. This was very comforting as there was so music.

He explained when the bed was going to move and what the scanner was scanning. He would ask if I was okay after each individual scan and He also mentioned how long the scans would take.

When I was finished, the man that put me in the scanner gave me a thumbs up and this made me feel really proud of myself. I am extremely grateful for the 2 men as they both made me feel at ease the whole time and I actually felt relaxed. 

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Responses

Response from Stephanie Adlinton, Service Manager - Radiology, Acute Services, NHS Highland last week
Stephanie Adlinton
Service Manager - Radiology, Acute Services,
NHS Highland
Submitted on 22/04/2024 at 13:56
Published on Care Opinion at 13:56


Dear AnnieBee123,

Very many thanks for taking the time to leave feedback on your recent Mobile MRI experience.

We really appreciate it is a confined space and this can make patients feel slightly more anxious and claustrophobic when attending.

I'm delighted to hear you felt the staff were very welcoming and you definitely deserve a big thumbs up! 👍

I will pass your comments onto our MRI Team Lead to let the staff know, who will be delighted.

Kindest regards

Stephanie Adlinton

Radiology Service Manager

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